Service management applications for ERICSSON

We have collaborated with ERICSSON in the transformation of a model of management based on Time & Materials an AM (Application Management) model, managing to improve efficiencies, productivity and the quality of the service, with management applications under Use of our Software Factory and service level agreements (near shore). All this has helped our customer to focus on higher-value activities.


We have provided greater flexibility in managing demand, adapting it to the real demand. For this Demand management  JIRA from Atlassian has been used, providing our customer an efficient balance between the production and delivery of products and/or services.


Our catalogue of AM services with Ericsson has been focused on the certification systems and system testing services NGOSS and end user services:


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  • Corrective maintenance

  • Adaptive maintenance

  • Preventive maintenance

  • Evolutionary maintenance

  • Implementation of new functionalities


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  • Management of queries and requests

  • Troubleshooting


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NGOSS systems are part of the map of OSS systems of Telefónica of Spain and covers different aspects of activation and supervision of network transmission, Broadband and customer’s network. These systems are: GEISER, GRAFO, PERSIA, COFRE, HDS, CARMELA, HERMES, ACS, ARES, CROSS, GMLC y APC/MeS.

R+D+i: GECASS: Management of assistance centres of social services

The project "Development of a Web application modular management of centers of assistance social services (GECASS)", funded by the Ministry of industry, energy and tourism, within the National Plan of scientific research, development and technological innovation 2008-2011 (TSI-020605-2012-37), is an experimental field national, multi-year development project (2012-2014) performed by the company Tecsidel.

The objective of the GECASS project is to build a modular Web application for the management of residential service centers of social services whose purpose is to help improve the quality and to increase the efficiency in the services. His contribution and differentiation with other possible partial solutions available on the market are based on the following characteristics:

  • Complete management, coordinated and integrated in different areas of the centers.

  • Oriented management processes (work flows), against traditional management by departments, in order to optimize resources and improve the quality of care.

  • Based on open architectures and Cloud Computing that prevents the managing of centres such companies dispose of own infrastructure. Their access is feasible from any connection through the Internet.

  • Easy implementation and start-up. Adaptable and customizable to each client according to your business rules.

  • Modularity that allows to offer a range of features that the customer can choose and to incorporate progressively on the basis of needs or stages that arise, causing them to have a global management of all areas of the organization.

  • Combination of tools, technologies and existing devices that give the application of power and flexibility as well as future possibilities of growth.


It is directly focused on residences of elderly or disabled intellectuals in its various forms of services (permanent, temporary or day stays) and both belonging to public entities and private entities. Its two strongest points are Cloud Computing and process management. The GECASS project aims to cover what are operational processes and since support processes that constitute key activities on which depends the Centre to fulfil its mission.

This project bases its differentiation in the use and combination of various technologies, including management system of contents (CMS), Manager of business processes (BPM), rules of business, tablets computer, electronic signature and identification by radio frequency (RFID) engine.

The project is not focused to develop a product with a high degree of technological innovation but that its purpose is to create a new market product in that it is intended to be a comprehensive modular solution in SaaS mode that combines proven and widely used technologies. In addition, the fact of being a global solution that manages and intercoms all areas of a facility makes it very different from other products already marketed. The areas covered are management accesses, resident, human resources, procurement and warehouse, pharmacy, conservation facilities, kitchen, cleaning and hygiene and administrative.

 

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R+D+i: CRIPTO10G – DWDM transmission system

The project "Development of a DWDM transmission system with encryption hardware data to analysis the QoS for streams digital data up to 10Gbps per channel (CRIPTO10G) and level 2 (AES)" funded by the Ministry of Industry, Energy and Tourism, within the National Plan of Scientific Research, Development and Technological Innovation 2008-2011 (TSI-020601-2012-13) is an experimental, multi-year development project (2012-2014) made in cooperation with the companies W-onesys and Tecsidel, with the participation of the Group of optical communications of the Polytechnic University of Catalonia and the technology center of telecommunications of Catalonia.

The main objective of the CRIPTO10G project is the design and implementation of a system based on high performance a platform that would ensure confidentiality with costs assumed in transport of data optical fiber for transmission up to 10 Gbps per channel using digital encryption, hardware and software analyzing additionally the quality of service (QoS). The measurement of the variation of optical parameters involved in this transmission (optical power received, the error bit, etc.) allow to detect and analyze possible interceptions of a particular channel at some point in the fiber-optic link. This process, combined with encryption of data oriented the product resulting from the project to security applications; apply both in optical transport with high-bandwidth - metropolitan or backbone networks and points of demarcation in access networks.

It should be noted that a solution that in the networks field of access combine the benefits of high-bandwidth (10Gbps) demarcation point with data encryption without overhead in terms of bandwidth (unlike the IPSEC), satisfies the need for confidentiality and quality coming up the new paradigms of the telecommunications networks such as "cloud" applications or any application based on the outsourcing of data centers or backup CPDs. This need is determined by the vulnerability of networks based on fiber optic, the strategic nature of the databases that are managed on the Internet (CRMs, industrial designs, sensitive information, etc.) and the large bandwidths that because multimedia applications of new generation in the short term will be required.

The realization of hardware platform CRIPTO10G departs from the hardware modules developed in previous projects of I+DRATON (TSI-020100-2010-135) , CANIS (TSI-020100-2011-17)in the framework of which developed modules of transmission for DWDM applications based on programmable logic parts (FPGA)of high performance and some IPcores (software for FPGAs) which, among others, made it possible to measure the QoS of a specific according to ITU-G.7710 and ITU Y.1731 standards channel, and the implementation of a microOTDR. In CRIPTO10G hardware modules are updated so that they can be programmed, simultaneously the FPGAs, the IPcores for measurement of quality of service and the microOTDR, with the new IPcores dedicated to data encryption based on Advanced Encryption Standard, according to the Rijndael and Diffie-Hellman algorithms

 

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Certification office of the Junta de Castilla y León

For more than five years we provide testing services to systems of eGovernment are constructed so that they are exploited by the Junta de Castilla y León.


It's the different methodological testing (integration, systems, certification,...) and types of tests (functional, load, performance and stress) e-government applications, and documentation of them (test plans, test cases and test reports).


Systems that have been under our responsibility in the field of testing are window of the citizen, electronic register of input and output type, document viewer XadES, converter formats, SMS platform, platform of mass signature, interoperable services, electronic notifications...

Development of systems for the Junta de Castilla y León

We have developed different systems of management that computerised work to be carried out within the scope of a Directorate-General, service or unit within the Junta de Castilla y LeónSome examples in this regard are:


 


GRESS: System for the management of residences for social services:


A modular website system for the management of residential social services support centers whose purpose is to help improving the quality and increasing the efficiency in the services.


It is characterized by a complete, coordinated and integrated different areas of facilities management, being oriented to management by processes (work flows), opposite the traditional management by departments, in order to optimize resources and improve the quality of care. It is based on open architectures and Cloud Computing


 


PACU: System for the management of the DG of restoration and conservation of the historic heritage


The System computerizes the work to be done within the General direction of the historical heritage with modules load and data migration from the old systems, WorkFlow, records management, management interventions, economic management, calendar, web publishing,....

Maintenance and support of applications in MRW

MRW logistics is present in the main sectors of activity in which shipment to the end customer is a key success factor: technological, electronic commerce, direct sales, banking online, promotional and direct marketing.


The Maintenance Applications Service (MA) we offer to MRW logistics for its warehouse management and its IT systems applications includes the provision and implementation of evolutionary, corrective maintenance tasks, as well as adding functionality for new customers. Additionally, the management of problems, incidents and consultations, and support is offered for customer systems. The service extends for 16 hours a day in addition to availability.

Interactive services for Interactive Digital TV

The projects that we have developed in the field of Interactive Digital TV always have had a technological marked level and providing a great value to our customers. Fact that becomes obvious to having participated in the development of applications and most important interactive systems of this digital TVt operator.


The relationship we've had with PrisaTV, has been consolidated in various areas or lines of work such as:



  • Consulting,

  • Interactive applications,

  • Integration of platforms from interactive services

  • BackOffice.

  • Streaming services


Our activities have focused on the development of interactive services for interactive digital TV with conditional access related to programming, with the development of advertising space and the presentation of information synchronized with events, based on the technology of OpenTV, Multimedia Home Platform MediaHighway and HBBTV. System testing of the interactive platform. And collaboration in the development of the portal Yomvi.


 

Software for the sector of renewable energy solutions

We collaborate with important actors in the sector of renewable energy providing software engineering services through our Software Factory in Valladolid.


We have developed several applications ad hoc that allow a much more efficient way to access data from wind farms and to the specifications of the wind turbines placed in them. The systems have been developed with three-tier architecture, seeking greater efficiency and scalability.


The used technological environment has been: Windows 2003 Server, SQL Server, Tomcat application server, database operating system and IIS web server. The developments have been carried out by Eclipse (J2EE) and MS Visual Studio C++ environments


The concept of Software Factory fits perfectly to these highly specialized customers, where they are really needed "pieces of software" (very specific algorithms for certain mathematical calculations) that are integrated into applications already developed.

Corporate solution for Autocontrol

Autocontrolis a non-profit association, composed of leading advertisers, advertising agencies, media and professional associations related to the advertising activity in Spain. Its objective is to manage the Spanish advertising self-regulatory system since 1995.


The Association for the Self-regulation of Commercial Communication (Autocontrol) has entrusted us to develop a corporate application that includes all the business processes of this Association.


In 2008, self-control commissioned a detailed consultancy process where all workflows and business processes of customer are analyzed. After this consultancy was started the project of developing the corporate application has become the cornerstone of the management of the business processes of Autocontrol. The project was delivered in late 2009 and was carried out by the Centre of competence closed projects in Tecsidel.


The main characteristics that support tool are divided into three different areas:



  • Processing of claims filed by consumers, consumer associations and companies.

  • Elaboration of codes of conduct and application of these by the jury of advertising.

  • Prior consultation or service Copy Advice, which advises on the ethical and legal correction campaigns before its broadcast.


For Autocontrol, the investment made to equip itself with this corporate tool has been the competitive advantage that has informed his current project of expansion of its activities.


 

Information systems for RED.ES

Red.es is a public agency that works for Spanish society make the most of the potential of the Internet and new technologies. Its objective is to promote employment, supporting companies that aspire to be at the forefront of digital and creating programs of training and consulting services for SMEs and entrepreneurs. It also promotes from its headquarters in the building bronze, saving and efficiency in the public sector, through the implementation of technologies of the information and communication technology (ICT).


We support Red.es to make it reach its goals of fostering network society and ICT implementation in Spanish society through development of information systems.


We have been working on these objectives since 2003 in which an inventory system was developed for the first ICT diffusion of Red.es programs in libraries, schools and rural environments. Systems for appointment of the DNI, empowerment of "young people in Red", portals of the Observatory (ONTSI) with monitoring indicators TIC, Blog, there have been more than one decade...


referencia-red-es-fidePeak was reached in 2007 in an opening ceremony in the Spanish Royal Academy when it got to the domains ". is" could contain all of the specific characters of the various languages of Spain. The "n" was already possible, as well as the other spellings such as "c" and the grave and acute accents.


Office techniques are key to planning, management and control of ICT implementation projects


Subsequently, we have helped also Red.es in their different parcels of the ministries of Justice and finance and Government support in different offices techniques. Main tasks include support in the definition of strategies for the planning, coordination and monitoring of projects, the management, the identification of possible critical points to analysis, recommendation, and technological prospection.